Reference

Our Legal Terms for Indonesian Accounts

darumasakti operates under a clear legal framework designed for accounts held by Indonesian residents — covering data handling, account eligibility, and platform conduct in plain language you can…

Account Eligibility RulesData & Privacy PolicyDANA, OVO, GoPay, QRIS TermsContent Jurisdiction NotesContact Rights & Requests

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How Our Legal Policy Works in Indonesia

darumasakti Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms are governed by the policies applicable to the jurisdiction from which you access darumasakti. Availability of games, markets and account features depends on local law — we do not extend access to regions where local law prohibits it. When you fund your account using

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DANA, OVO, GoPay or QRIS, each transaction is subject to the payment provider's own terms alongside ours; we recommend reviewing those before your first deposit. Account registration requires accurate personal data, and we retain that data only for as long as legally necessary or operationally required.
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Any material change to these terms is communicated via the email address linked to your account at least seven days before the change takes effect, giving you time to review and, if needed, close your account before the new terms apply.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Legal Question

Have a question about your data, account eligibility or a specific clause in our terms? Our compliance team is reachable through three direct channels seven days a week from 08:00 to 24:00 WIB, including for accounts opened from Semarang and other Indonesian cities. We aim to respond to legal and privacy requests within two business days.

Team online

Live Chat

Open the live chat widget inside your account dashboard any time between 08:00 and 24:00 WIB. Our team handles legal and policy questions directly — no chatbot routing for account-related queries.

Email Support

Send detailed legal requests — data access, account closure, term clarifications — to our support email. We aim to send a substantive reply within two business days, not an automated acknowledgement only.

Help Centre

Our Help Centre hosts the full text of current terms, privacy notices and payment-specific addenda. You can access it without logging in, making it useful for reviewing terms before you open an account.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

darumasakti applies a layered approach to account security and data governance, covering what we collect, how long we keep it, who can access it, and what you can request.

Data Collection Scope

We collect registration data, transaction records and session logs. We do not sell personal data to third parties. Data shared with DANA, OVO, GoPay or QRIS stays within the payment provider's own privacy framework.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand page performance. You can disable non-essential cookies via your browser settings without losing access to your account or wallet functions.

Account Security

All account pages are served over TLS 1.2 or higher. Two-factor authentication is available under Account Settings → Security and we encourage you to enable it before your first withdrawal request is processed.

Data Retention

Transaction records are retained for five years to comply with Indonesian financial record-keeping norms. Profile data linked to a closed account is anonymised after 90 days unless a legal hold applies.

Your Access Rights

You may request a copy of all personal data we hold, ask us to correct inaccuracies, or request deletion where local law permits. Submit requests via the support email; we respond within two business days.

Dispute Resolution

Disputes about account decisions or data handling are reviewed by our compliance team first. If unresolved within 14 days, we provide written reasons and outline the next steps available to you under applicable law.

Frequently Asked Legal Questions

The questions below cover the legal topics Indonesian account holders ask us most often — from data rights and cookie settings to what happens when terms change and how to close an account cleanly.

Access depends on local law in your specific region. We do not restrict by city, but features such as certain game categories may be unavailable where local law prohibits them. Check the terms page for your current region.

We collect your name, email address, phone number and payment identifiers such as your DANA or OVO account reference. We do not store your full payment credentials — those stay within the respective payment provider's system.

Send a data access request to our support email from the address linked to your account. We verify identity first, then send a structured export of your profile and transaction data within two business days of confirmation.

Profile data is anonymised 90 days after account closure. Transaction records are kept for five years to meet Indonesian financial record-keeping requirements. You will receive written confirmation once anonymisation is complete.

We send a notice to your registered email at least seven days before any material change takes effect. The notice includes a plain-language summary of what changed so you do not need to compare full legal documents yourself.

Yes. Transactions processed through GoPay, QRIS, DANA or OVO are governed jointly by our terms and each provider's own user agreement. We link to the relevant provider policy on the payment setup page inside your account.

Contact our compliance team via live chat or support email. If your case is unresolved within 14 days, we issue a written decision with reasoning and outline further steps available to you where local law permits escalation.

Our Legal Terms for Indonesian Accounts

Reach Us About Any Legal Question

Live Chat

Email Support

Help Centre

Data, Security and Your Account Rights

Data Collection Scope

Cookie Policy

Account Security

Data Retention

Your Access Rights

Dispute Resolution

Frequently Asked Legal Questions

01 Can I access darumasakti from anywhere in Indonesia?

02 What personal data does darumasakti collect when I register?

03 How do I request a copy of my personal data?

04 What happens to my data if I close my account?

05 How will I know if the legal terms change?

06 Are payments via GoPay or QRIS covered by separate terms?

07 How do I raise a legal dispute about an account decision?

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